{"id":9105,"date":"2026-09-23T16:47:06","date_gmt":"2026-09-23T14:47:06","guid":{"rendered":"https:\/\/planetaire.fr\/faq\/"},"modified":"2026-09-24T11:34:21","modified_gmt":"2026-09-24T09:34:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/planetaire.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are Planet\u2019Aire\u2019s hours of operation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Every day during school breaks, and on Wednesdays, Fridays, Saturdays, and Sundays during the school year.<\/span><\/p>\n

You can view our schedule at this link.<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the rates?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Admission to the park is free; you only pay to participate in activities. You can find them on our dedicated page by clicking <\/span>HERE<\/span><\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to make a reservation before coming?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We recommend that you reserve your activity to ensure you have a spot.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the minimum age to visit?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The park is open to minors ages 16 and older. Those under this age must be accompanied by a responsible adult. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo accompanying adults have to pay?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, accompanying adults do not pay for activities if they do not participate in them. If they are accompanying a child under 3 years old during the activity, they do not pay either. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we bring our own snacks or meals?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, unless there is a special diet or medical reasons.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept vacation checks and meal vouchers?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we accept ANCV, BIMPLI, KADEOS, UP, and EDENRED vacation checks.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you allow pets?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Pets are not allowed inside the park.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to reserve a time slot for certain activities?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you can reserve time slots for Laser Tag, Quiz Boxing, Karaoke, the Playground, and Hyper Bowling.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat activities are available for young children?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For children under 3, we recommend the Playground and the Driving School.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat activities are available to teenagers?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your teens will love bowling, the aerial tower, laser tag, karaoke, mini-golf, the Spider Adventure Course, the trampoline, and rock climbing.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat activities are available for adults?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Hyper Bowling, Pool, Darts, Mini-Golf, Sky Tower, Accro Spider, Quiz Boxing, Karaoke, Laser Tag.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo children need to be accompanied by an adult?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Children under 3 years of age must be accompanied by an adult during activities.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan minors come on their own?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Minors under the age of 16 are not permitted to enter the park unaccompanied.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can you eat at Planet\u2019Aire?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For afternoon snacks, our main bar offers crepes, waffles, ice cream, and other sweet treats. For lunch and dinner, we have three restaurants to choose from, catering to all tastes and budgets. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we just come to eat without participating in the activities?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, our restaurants and bars operate independently of the activities division.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we see the menus and prices?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can find the menus for our various restaurants on their respective websites.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you make a reservation at restaurants?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you can make reservations for Casa di Napoli and Buffet de la Lys only by phone during the restaurants\u2019 hours of operation or through the chat feature on each restaurant\u2019s respective website. It is not possible to reserve a table at the Fast & Good snack bar. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a place where we can leave our belongings during the activities?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we have a coat check where you can safely store your belongings.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I've lost something in the park?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you lose something, you can come to the park, call us, or send a message on our social media accounts describing the lost item. If our staff has found the item, you\u2019ll need to come to the park to pick it up. <\/span><\/p>\n

Under no circumstances may your item be sent by mail through Planet\u2019Aire.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the park air-conditioned or ventilated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our restaurants and part of the park are air-conditioned. The children’s play area is ventilated. However, during periods of extreme heat, it may be warmer on the upper level of the park. <\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSpecial requests (quotes, resumes, lots, other\u2026)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can send us a message via <\/span>this page<\/span><\/a>.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ What are Planet\u2019Aire\u2019s hours of operation? Every day during school breaks, and on Wednesdays, Fridays, Saturdays, and Sundays during the school year. You can view our schedule at this link. What are the rates? Admission to the park is free; you only pay to participate in activities. You can find them on our dedicated […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9105","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/planetaire.fr\/en\/wp-json\/wp\/v2\/pages\/9105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/planetaire.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/planetaire.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/planetaire.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/planetaire.fr\/en\/wp-json\/wp\/v2\/comments?post=9105"}],"version-history":[{"count":3,"href":"https:\/\/planetaire.fr\/en\/wp-json\/wp\/v2\/pages\/9105\/revisions"}],"predecessor-version":[{"id":9136,"href":"https:\/\/planetaire.fr\/en\/wp-json\/wp\/v2\/pages\/9105\/revisions\/9136"}],"wp:attachment":[{"href":"https:\/\/planetaire.fr\/en\/wp-json\/wp\/v2\/media?parent=9105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}